FAQ

Shipping, returns, materials and everything else.

Are these digital files?

No — the shop sells physical prints only. You will never receive a download link; you will receive a real, hand-signed print in the mail.

How long does shipping take?

Prints are dispatched within 2 working days. Within Australia expect 3–7 business days; international orders typically arrive in 7–14 business days, depending on customs.

How are prints packaged?

Each print is wrapped in acid-free tissue, backed with rigid board, and shipped flat in a rigid mailer so it arrives crease-free and ready to frame.

How much is shipping?

Flat rate: domestic (Australia) and international rates are shown at checkout before you pay. Orders over the free-shipping threshold (if enabled) ship free domestically.

What payment methods are accepted?

All major cards, Apple Pay and Google Pay — processed securely by Stripe. Card details never touch our servers.

Can I return or exchange a print?

If a print arrives damaged, send a photo within 14 days and we will replace it free of charge. Because each piece is a limited hand-made edition, returns are otherwise accepted within 14 days if the print is unused and in original packaging.

Are prints signed?

Yes — every edition is signed by hand on the back of the piece.

What paper and ink do you use?

Archival inks and pigments on 250–300 gsm cotton rag or cold-press papers, chosen per piece and listed on each artwork page.

Do you take commissions?

Sometimes! Reach out through the contact form with what you have in mind — portraits are the most common request.

Still curious? [email protected]

Sapien Tide.

Original hand-drawn artworks as physical prints. Every piece is drawn, inked and signed by hand, then shipped flat-packed from Australia.

Explore

Good to know

  • Limited physical editions — each piece has a fixed number of copies
  • Payments are securely handled by Stripe
  • Orders are confirmed by email and trackable
© 2026 Sapien Tide — hand-drawn with love.