FAQ
Shipping, returns, materials and everything else.
Are these digital files? +
No — the shop sells physical prints only. You will never receive a download link; you will receive a real, hand-signed print in the mail.
How long does shipping take? +
Prints are dispatched within 2 working days. Within Australia expect 3–7 business days; international orders typically arrive in 7–14 business days, depending on customs.
How are prints packaged? +
Each print is wrapped in acid-free tissue, backed with rigid board, and shipped flat in a rigid mailer so it arrives crease-free and ready to frame.
How much is shipping? +
Flat rate: domestic (Australia) and international rates are shown at checkout before you pay. Orders over the free-shipping threshold (if enabled) ship free domestically.
What payment methods are accepted? +
All major cards, Apple Pay and Google Pay — processed securely by Stripe. Card details never touch our servers.
Can I return or exchange a print? +
If a print arrives damaged, send a photo within 14 days and we will replace it free of charge. Because each piece is a limited hand-made edition, returns are otherwise accepted within 14 days if the print is unused and in original packaging.
Are prints signed? +
Yes — every edition is signed by hand on the back of the piece.
What paper and ink do you use? +
Archival inks and pigments on 250–300 gsm cotton rag or cold-press papers, chosen per piece and listed on each artwork page.
Do you take commissions? +
Sometimes! Reach out through the contact form with what you have in mind — portraits are the most common request.
Still curious? [email protected]
